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Client Success Director

£40,000 - £50,000 per year, depending on experience, with OTE of £55,000. As a Client Success Director, you'll identify and win the best opportunities to help us change millions of lives for the better!

Impact Blog AF

Are you a top notch negotiator and relationship-builder?

At 3 Sided Cube, our focus is using Tech for Good. We’ve worked on some life-changing projects with some of our amazing clients such as The American Red Cross, UNHCR (the UN Refugee Agency) and the World Resources Institute, to name a few! 

We’re now looking for a Client Success Director to join us and identify (and win!) the best opportunities to help with our mission of changing millions of lives for the better. Whether it’s opening doors with amazing new prospects and clients at organisations we currently work with, or driving retention and income growth from our existing clients. 

As a Client Success Director, you’ll actively seek and secure new opportunities with the existing organisations we work with, identifying and networking with the right people to help open up more opportunities for us with existing clients. You’ll also ensure that we retain and renew all of our existing clients, whilst growing the value of each account. 

Win, keep, grow. Repeat!

Salary: £40,000 – £50,000 per year (dependent on experience), with OTE of £55,000

Location: Bournemouth / Hybrid Working (minimum 1 day in the office per week, some travel required)

Let's talk about the day job...

  • Generating, nurturing and qualifying new opportunities against existing client accounts
  • Managing new opportunities through the sales pipeline 
  • Networking and pursuing proactive opportunities to build new relationships across our existing clients (there’s an expectation of some travel within the role)
  • Managing and negotiating all existing client contracts
  • Working with Product Owners and Delivery Managers to ensure that the product we are proposing is something that the client wants and needs to invest in
  • Developing strategic plans across the client portfolio in order to surpass net growth and client satisfaction
  • Ensuring that we retain and renew all existing clients by completing regular health checks, managing client expectations and through successful delivery of agreed (and realistic) outcomes
  • Acting as an escalation point for client service issues and sponsoring any remedial plans and actions
  • Sharing knowledge, insight and understanding of your clients and their businesses across the team and ensure all internal plans are aligned in order to deliver value
  • Supporting the development, communication, and implementation of effective client strategies across the Client Success Team
  • Leading and managing a high performing Client Success team, providing guidance to junior team members

Meet the team you'll be working with

Gabby

Head of Commercial

Get to know Gabby

Lottie

Sales Executive

Find out more about Lottie

Puff 3 sided cube

Puff

Chief Commercial Office

Get to know Puff

 

What we're looking for...

  • 3+ years experience in a similar role 
  • Experience of working within an agency environment would be preferred
  • Proven exceptional client servicing skills 
  • Outstanding networking and communication skills
  • Someone who is entrepreneurial and commercially minded
  • Experience delivering winning pitches at a senior level
  • Tenacity, with a drive to win
  • Brilliant problem solving skills 
  • The ability to challenge internally and externally in a positive way to achieve the best outcome
  • Strong team leadership experience through positive, proactive management and coaching 
  • Authenticity and integrity, with a passion for helping to make the world a better place
  • Accurate financial, commercial and CRM information and reporting
  • Background in the supply of Digital and/or IT/Development Services would be an advantage, but not essential

3 reasons to join team Cube

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Meaningful Projects

Help us save the world! Use cutting edge technology to work on global, life-saving projects with some amazing impact-focused charities and organisations. Take a look at some of our amazing previous projects…

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Personal Development

Every member of our team has a personal plan of where they want to go and what they need to get there. Conferences, events, training and mentoring – we make sure you have the tools you need to reach your full potential

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Culture & Life at Cube

Our ethos drives a healthy and personal agency culture, one which gives our team a relaxed working environment with a continuous focus on health, wellbeing and personal growth. We invest in you, and offer a great range of benefits.

A few more reasons to join the team!

  • Salary – £40,000-£50,000 per year, dependant on experience. With OTE of £55,000
  • Remote Working
    • For this role we’d like you to be in the office at least 1 day a week however you can work remotely the rest of the time
    • Everyone has their own remote working budget to help get set up at home 
  • Flexible Hours 
    • You can start your day anytime between 8 and 9:30am and finish between 4:30 and 6pm – making sure you complete your working day
  • Holiday 
    • 23 days of holiday with an additional day for each year of service up to 28 days
    • We shut down over Christmas so everyone can take a well-earned break!
  • Development 
    • Progression plans to help with your personal development
    • Up to £1000 per year to spend on your development and training
  • Giving back to the wider community 
    • We offer 3 days out of work every year to volunteer for a ‘for good’ organisation 
    • We give a donation to a charity of your choice on your birthday
  • Health and wellbeing 
    • Fully subsidised counselling services
    • Cycle to Work scheme
    • Healthy snacks and drinks in the office
    • Free lunch Friday!
  • Office space  
    • Fun, relaxed environment with a fully stocked kitchen and recreational facilities (pool table, table tennis etc)
    • We’re pet-friendly and usually have a couple of office dogs snoozing under desks!
    • Free parking if you choose to drive in (although we’re very close to the train station and bus routes!)
  • Social events
    • Regular team events throughout the year such as team building initiatives, lunch-time beach cleans, BBQ’s in the summer (we’re only a short walk from the beach!) 
    • Annual Awards Ceremony to celebrate the year’s achievements and your own
  • Other essentials
    • Enhanced Maternity Leave
    • Company Sick Pay Scheme
    • Free eye tests 
    • Company Pension Scheme

Apply!

Interested?

Send your CV with a few words on why you want to join the team to apply@3sidedcube.com

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Published on November 8, 2022, last updated on November 8, 2022