AN APP TO SUPPORT PARENTS OF CHILDREN WITH AN ACQUIRED BRAIN INJURY
The Child Brain Injury Trust approached 3 Sided Cube looking for an engaging new way to support parents of children with an Acquired Brain Injury (ABI).
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THE CHALLENGE
The Child Brain Injury Trust approached 3 Sided Cube looking for an engaging new way to support parents of children with an Acquired Brain Injury (ABI).
The Child Brain Injury Trust (CBIT) provides emotional and practical support, information and learning opportunities for families and professionals affected by childhood ABI across the UK. This incredible charity is facing tremendous growth and has regional coordinators helping families all over the country in varied and challenging circumstances.
However, their paper-based referral system was not the best solution to get families onboarded to CBIT support. Their valuable guidance documents also needed to be easily accessible and presented to parents at times of need.
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THE SOLUTION
Working closely with the Child Brain Injury Trust team, 3 Sided Cube has developed a content-based app, primarily for parents, which presents information and resources most pertinent to their situation. The app evolves as circumstances for families change, providing customised information and guidance to best support parents.
Parents can refer themselves to the charity directly through the app, allowing parents to obtain additional support and arrange to meet a coordinator through CBIT directly.
3 Sided Cube performed a comprehensive Discover and Define (D&D) phase with the CBIT team to fully understand their needs, the problems they were facing and the different user types who may use the app. Concept user testing was successfully conducted with the different user groups to identify trends and areas of improvement. The testing highlighted the huge need for a simple to use, personalised app which filtered content depending on your circumstance.
The findings from the D&D phase allowed us to develop a V1 app for CBIT which meets their business and user needs, becoming a main resource for parents requiring support during a traumatic and challenging time.
Real-life stories from families who have been through a similar trauma was shown to be important as was the knowledge of online support communities.
‘If only this app existed when we were going through this, it would have really helped us know what to expect and helped us feel like we were being heard.’ Parent of a child with an ABI during user testing.
The findings from the 3 Sided Cube discover and define phase has allowed 3 Sided Cube to develop a V1 app for CBIT which meets their business and user needs, becoming a main resource for parents requiring support during a traumatic and challenging time.
From concept discussions through to design and launch, 3 Sided Cube made the complex process easy for us and brought our ideas and needs to life which will enable many thousands of families access to information and support in the future.
WHAT DOES THE APP DO?
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UTILISES QUESTION FLOWS
The app uses question flows to determine the type of support guide parents are presented with. If a parent's situation changes, for example their child is discharged from hospital to return home the support guide within the app will transform to present relevant information.
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SEARCH FUNCTION
As well as this, parents can use the app to complete a referral form, which CBIT can download directly from the CMS.
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COMPLETE REFERRALS
As well as this, parents can use the app to complete a referral form, which CBIT can download directly from the CMS.
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CLINICIAN VIEW
Clinician view which allows medical professionals to share the app with relevant parents, search article content, and contact The Child Brain Injury Trust via email.
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ADDITIONAL RESOURCES
There is a directory of affiliated services and products so families have access to all the relevant information in one spot.
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