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STREAMLINING EMERGENCY VOLUNTEER RECRUITMENT

To help address unprecedented volunteer demand during COVID‑19, the British Red Cross deployed a WordPress-based Community Reserve Volunteer sign-up form, offering clarity and scalability to register over 80,000 volunteers rapidly while managing application flow effectively.

British Red Cross - Home Screen

21,500+

volunteers UK-wide

80,000+

volunteer signups

89%

volunteers felt they made a difference

THE CHALLENGE?

A sudden surge of volunteer interest during the pandemic overwhelmed existing recruitment processes.

Volunteers at a Covid Test Centre

With over 80,000 community reserve volunteer applications received (and counting), the organisation lacked a scalable digital intake system fit for rapid emergency mobilisation.

British Red Cross - Community Reserve Volunteer home page

THE SOLUTION

3 Sided Cube implemented a clean, WordPress-hosted form featuring real-time feedback, duplicate submissions detection, and automated acknowledgement.

This system captured and stored volunteer data efficiently and communicated next steps clearly—ensuring applicants remained informed and staff could manage mobilisation logistics with transparency

WHAT DOES THE PLATFORM DO?

British Red Cross - Thanks for Volunteering message

INTUITIVE UI WITH SUCCESS/ERROR MESSAGING

The sign-up form transformed volunteer recruitment into a calm, organized, scalable digital workflow—empowering the British Red Cross to tap into community goodwill swiftly and responsively during emergencies.

British Red Cross - Authentication message

ROBUST DUPLICATE HANDLING

Backend checks with existing data stores helped to ensure that volunteers could only register once and would receive confirmation if already registered.

British Red Cross - Communication options message

CONFIRMATION MESSAGING

On-screen feedback, and messaging sent via email and text, keeps volunteers informed of a successful application.

British Red Cross - Address Confirmation message

BUILT TO SCALE

Scalable backend data capture for volunteer coordination.

"Taking a volunteer from zero to deployable in under ten minutes—ready to step in when the community needs them most is an incredible opportunity for any organisation needing to scale rapidly. The team loved this project, and it’s been incredible to see the volume this has been able to handle"

Puff Story, Director, 3 Sided Cube.