The solution, Connecting Worlds Family, is a react native app that consists of multi-language content targeted at multi-countries. The app is focused on security, with the safety of refugees being paramount for UNHCR so 3 Sided Cube included many checkpoints in place to ensure this.
This app allows refugees and donors to set up a profile before they are matched with a same-gender profile. Once profiles are approved the donor is prompted to send their first message, which can be automatically translated to the native language of the recipient. Throughout this process there are two human interventions as well as an intermediary API to ensure the content adheres to the UNHCR Community standards and that communication is translated accurately.
As well as integrations with Google and Azure APIs the app utilises the ZenDesk support platform to ensure users can communicate seamlessly with UNHCR directly to raise any issues or review FAQs.